Privacy Policy

Effective Date: May 15, 2025
Last Updated: May 15, 2025

1. Introduction

Welcome to Donbet Casino (“Donbet,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website, mobile interface, and services (collectively, the “Platform”).

Donbet Casino operates under a Curaçao eGaming licence and is committed to protecting your privacy in accordance with international data protection standards. By registering an account, accessing our Platform, or using any of our services—including our casino games, live dealer tables, sportsbook, esports betting, and mini-games—you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Platform immediately.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, make deposits, request withdrawals, or interact with our customer support, we collect the following categories of personal information:

  • Identity Data: Full legal name, date of birth, nationality, and government-issued identification documents (passport, national ID card, or driver’s licence)
  • Contact Data: Email address, telephone number, residential address, and correspondence records
  • Financial Data: Payment card details, bank account information, e-wallet identifiers (such as Skrill, Neteller, ecoPayz), cryptocurrency wallet addresses, transaction history, deposit and withdrawal records
  • Account Credentials: Username, password (stored in encrypted form), security questions and answers
  • Verification Documents: Proof of identity, proof of address (utility bills, bank statements), and source-of-funds documentation where required by our Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures

2.2 Information Collected Automatically

When you visit or interact with the Platform, we automatically collect technical and usage data through cookies, web beacons, and similar technologies:

  • Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model
  • Usage Data: Pages visited, games played, betting history, session duration, clickstream data, referral sources, and navigation patterns
  • Geolocation Data: Approximate geographic location derived from your IP address to verify eligibility and comply with licensing restrictions
  • Performance Data: Load times, error logs, and technical diagnostics to maintain and improve Platform performance

2.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Transaction confirmation, fraud signals, and payment method verification from providers such as Visa, Mastercard, Maestro, Skrill, Neteller, AstroPay, Payop, and BitGo
  • Software Providers: Game activity, RTP data, and technical performance metrics from our casino suppliers, including Pragmatic Play, Play’n GO, NetErt, Red Tiger, Microgaming, Betsoft, Evolution, and EGT
  • Affiliate Partners: Referral codes, campaign identifiers, and promotional eligibility information
  • Regulatory Bodies: Compliance checks, self-exclusion status (including GamStop where applicable), and dispute records
  • Identity Verification Services: Enhanced due diligence results, fraud screening outcomes, and watchlist checks conducted by third-party KYC providers

3. How We Use Your Information

We process your personal information for the following purposes, based on contractual necessity, legal obligations, legitimate interests, and your consent:

3.1 Account Management and Service Delivery

  • Creating and maintaining your user account
  • Processing deposits, withdrawals, and other financial transactions
  • Providing access to our casino games, live casino, sportsbook, and mini-games
  • Managing your VIP status in the Mafia Room loyalty programme (including tiers from Associate through Don)
  • Calculating and awarding loyalty points, cashback, and promotional bonuses
  • Delivering customer support via live chat, email, and telephone

3.2 Verification and Compliance

  • Verifying your identity, age, and residential address to comply with Curaçao gaming regulations and prevent underage gambling
  • Conducting KYC and AML checks to detect and prevent fraud, money laundering, and other illegal activities
  • Monitoring transactions for suspicious patterns and reporting to relevant authorities where legally required
  • Enforcing our Terms and Conditions, including investigating bonus abuse, multiple accounts, and prohibited activities
  • Complying with legal obligations under the Curaçao Gaming Authority, international AML frameworks, and applicable data protection laws

3.3 Marketing and Promotions

  • Sending promotional offers, including our welcome bonuses, reload bonuses, free spins, and tournament invitations via email, SMS, push notifications, and in-platform messages
  • Personalising marketing communications based on your gameplay preferences, deposit history, and engagement patterns
  • Administering competitions, leaderboards (such as the Mini Games Leaderboard and Triple Casino Race), and prize draws
  • Inviting you to participate in VIP events, exclusive promotions, and cashback schemes

You may opt out of promotional communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails.

3.4 Platform Improvement and Analytics

  • Analysing user behaviour to enhance the functionality, security, and performance of our Platform
  • Testing new features, games, and payment methods
  • Conducting market research and gathering feedback through surveys and user reviews
  • Detecting and resolving technical issues, including game sticking, reload errors, and connectivity problems
  • Optimising our mobile interface for iOS (versions 11–16), Android (versions 6.0.x–14), and other supported devices

3.5 Security and Fraud Prevention

  • Protecting against unauthorised access, account takeover, and identity theft
  • Deploying 256-bit SSL encryption to safeguard data transmission between your device and our servers
  • Monitoring login patterns, IP addresses, and device fingerprints to detect fraudulent activity
  • Implementing session management, secure credential handling, and multi-factor authentication where appropriate
  • Collaborating with payment processors and fraud detection services to prevent chargebacks and payment disputes
  • Responding to legal requests, court orders, and regulatory inquiries from the Curaçao Gaming Authority and other competent authorities
  • Defending or pursuing legal claims, including resolution of player disputes through our internal complaints process or independent arbitration
  • Enforcing intellectual property rights, preventing abuse, and protecting the rights and safety of Donbet, our users, and third parties

Where applicable under the General Data Protection Regulation (GDPR) and similar data protection frameworks, we rely on the following legal bases:

  • Contractual Necessity: Processing is necessary to perform our contract with you, including account creation, transaction processing, and service delivery
  • Legal Obligation: Processing is required to comply with Curaçao gaming regulations, AML laws, age verification requirements, and tax reporting obligations
  • Legitimate Interests: We process data to prevent fraud, improve our services, conduct marketing (where not requiring consent), and protect the security of our Platform, provided your rights and freedoms are not overridden
  • Consent: Where required by law, we obtain your explicit consent for activities such as promotional communications, use of certain cookies, and sharing data with third-party marketing partners

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we share your data with selected partners and service providers under the following circumstances:

5.1 Service Providers and Business Partners

  • Payment Processors: To facilitate deposits and withdrawals via Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Paysafecard, AstroPay, Payop, BitGo, and cryptocurrency networks including Bitcoin, Ethereum, and Litecoin
  • Software and Game Providers: To deliver casino games, live dealer content, and RNG-certified products from Pragmatic Play, Play’n GO, NetEnt, Red Tiger, Microgaming, Betsoft, Evolution, EGT, and other licensed studios
  • Identity Verification Services: To conduct KYC and AML checks, fraud screening, and enhanced due diligence
  • Customer Support Platforms: To manage live chat, email ticketing, and telephony services
  • Hosting and Infrastructure Providers: To operate our servers, databases, and cloud infrastructure securely
  • Analytics and Marketing Tools: To measure campaign performance, track user engagement, and personalise content

All third-party service providers are contractually obligated to process your data only for specified purposes, maintain appropriate security measures, and comply with applicable data protection laws.

5.2 Affiliates and Corporate Group

We may share your information with entities within our corporate group (including companies under Santeda International B.V.) for operational purposes, consolidated reporting, and group-wide fraud prevention, subject to equivalent privacy protections.

We disclose personal information when required or permitted by law, including:

  • Regulatory Authorities: Submitting reports and responding to inquiries from the Curaçao Gaming Authority and other gaming regulators
  • Law Enforcement: Cooperating with police, tax authorities, and other government agencies in investigations of suspected criminal activity
  • Legal Proceedings: Producing evidence in litigation, arbitration, or dispute resolution proceedings
  • Rights Protection: Enforcing our Terms and Conditions, protecting intellectual property, and safeguarding the rights, property, and safety of Donbet, our users, and the public

5.4 Business Transfers

If Donbet undergoes a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

6. International Data Transfers

Donbet operates globally and processes personal information in multiple jurisdictions, including Curaçao and other locations where our service providers and infrastructure are based. If you access our Platform from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, your information may be transferred to countries that do not provide an equivalent level of data protection.

Where we transfer data outside the EEA or UK, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs): Approved by the European Commission and UK authorities
  • Adequacy Decisions: Relying on jurisdictions recognised as providing adequate protection
  • Binding Corporate Rules: Within our corporate group, where applicable
  • Explicit Consent: Obtaining your consent for specific transfers where required

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

  • Account Data: Retained for the duration of your active account and for up to seven years after account closure to meet regulatory, tax, and AML record-keeping requirements
  • Transaction Records: Maintained for a minimum of five years in accordance with Curaçao financial and gaming regulations
  • Verification Documents: Securely stored for up to seven years following account closure or verification completion
  • Marketing Communications: Retained until you opt out or withdraw consent, after which we suppress your contact details to prevent future marketing
  • Technical Logs: Typically retained for 12–24 months for security, fraud detection, and troubleshooting purposes

After the retention period expires, we securely delete or anonymise your personal information in accordance with industry best practices.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

8.1 Access and Portability

  • Right of Access: Request a copy of the personal information we hold about you, including details of processing activities
  • Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format, and request transmission to another controller where technically feasible

8.2 Correction and Deletion

  • Right to Rectification: Request correction of inaccurate or incomplete personal information
  • Right to Erasure (Right to Be Forgotten): Request deletion of your personal information where we no longer have a legitimate reason to process it, subject to legal retention obligations

8.3 Restriction and Objection

  • Right to Restriction: Request that we temporarily suspend processing of your data in certain circumstances (e.g., while verifying accuracy or investigating a complaint)
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes

Where processing is based on consent, you may withdraw that consent at any time through your account settings or by contacting our Data Protection Officer.

8.5 Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects, except where necessary for contract performance or authorised by law. We use automated systems to detect fraud, assess bonus eligibility, and enforce betting limits, but you may request human review of such decisions.

8.6 Lodging a Complaint

If you believe we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at [email protected] with sufficient detail to verify your identity and specify your request.

9. Cookies and Tracking Technologies

Donbet uses cookies, web beacons, pixels, and similar technologies to enhance your experience, analyse usage, deliver personalised content, and support our advertising efforts.

9.1 Types of Cookies We Use

  • Essential Cookies: Required for core functionality, including login authentication, session management, and secure transaction processing
  • Performance Cookies: Collect anonymous data on page load times, error rates, and navigation patterns to improve Platform performance
  • Functional Cookies: Remember your preferences (such as language, currency, and favourite games) to personalise your experience
  • Analytics Cookies: Track user behaviour, measure campaign effectiveness, and generate aggregate statistics
  • Marketing Cookies: Serve targeted advertisements, measure ad performance, and enable retargeting on third-party platforms

9.2 Managing Cookies

You can control cookies through your browser settings, including blocking or deleting cookies. However, disabling essential cookies may impair your ability to use certain features of the Platform, such as logging in or completing transactions.

For detailed information on how to manage cookies in common browsers, visit:

9.3 Third-Party Tracking

We work with third-party advertising networks and analytics providers (such as Google Analytics and affiliate tracking platforms) that may place cookies on your device. These third parties have their own privacy policies governing their use of your information.

10. Security Measures

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

  • Encryption: All data transmitted between your device and our Platform is protected by 256-bit SSL/TLS encryption
  • Secure Storage: Personal information is stored on servers with restricted access controls, firewalls, and intrusion detection systems
  • Access Controls: Only authorised personnel with a legitimate need have access to personal data, subject to role-based permissions and regular audits
  • KYC and AML Screening: Multi-layered identity verification, fraud detection algorithms, and transaction monitoring to prevent unauthorised activity
  • Regular Audits: Independent security assessments, penetration testing, and compliance reviews to identify and remediate vulnerabilities

Despite these measures, no system is completely secure. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

11. Children and Age Verification

Donbet strictly prohibits underage gambling. You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to register an account and use our services.

We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child has provided personal information to Donbet should contact us at [email protected] immediately.

12. Responsible Gambling and Self-Exclusion

We are committed to promoting responsible gambling and providing tools to help you manage your play:

  • Deposit Limits: Set daily, weekly, or monthly deposit caps through your account settings
  • Time-Out: Temporarily suspend your account for a specified period (from 24 hours to six weeks)
  • Self-Exclusion: Close your account for a minimum of six months or permanently
  • Reality Checks: Receive periodic reminders of time spent and money wagered
  • GamStop Integration: For UK-based instances, we participate in the national self-exclusion scheme

For more information and support, visit:

Your responsible gambling preferences and self-exclusion requests are processed as a matter of priority and form part of your personal data record, subject to strict retention and protection requirements.

Our Platform may contain links to third-party websites, services, and social media platforms (including software provider sites, payment processor portals, and affiliate content). This Privacy Policy applies only to information collected by Donbet.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The “Last Updated” date at the top of this document indicates when the most recent revisions were made.

Material changes will be notified to you via email (to the address registered on your account) and/or through a prominent notice on our Platform. Continued use of our services after such notice constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Donbet Casino – Data Protection Officer
Email: [email protected]
Support: [email protected]
Address: Curaçao licensing jurisdiction (full registered office address available upon request)

For general inquiries about our services, including bonuses, payment methods, or platform features, visit our Help Centre or contact our customer support team via live chat (available 24/7).

Donbet Casino is committed to transparency, security, and respect for your privacy. Thank you for trusting us with your personal information.